Welcome our global friends, partners and clients to Lafresher.com! We are delighted you’re considering La Fresher as your trusted partner for premium agricultural products from Vietnam. This page outlines the seamless process for our international clients, from initial inquiry to long-term partnership.

01 – Your First Step: Reaching Out to Us

Your journey with Lafresher begins with a simple inquiry. We encourage you to contact us through any of the following channels:

  • Email: Send us a detailed email at sales@lafresher.com outlining your needs.
  • Phone/Video Call: For immediate discussions, you can reach our international sales team at +84.845.31-41-91. We are also happy to schedule video calls at your convenience to discuss your specific requirements in more detail.

Upon receiving your inquiry, our dedicated team will review your request and get back to you within 24-48 business hours.

02 – Understanding Your Needs & Initial Consultation

Once we’ve made initial contact, we’ll arrange a consultation (via email, call, or video conference) to thoroughly understand your specific needs. This includes:

  • Product Specifications: Detailed discussion on the type of produce, variety, size, ripeness, packaging preferences, and any specific certifications required (e.g., GlobalGAP, HACCP, organic).
  • Volume and Frequency: Understanding your anticipated order volumes and desired delivery schedule (e.g., weekly, monthly, seasonal).
  • Target Market: Gaining insight into your end market helps us recommend the most suitable products and packaging solutions.
  • Logistics and Shipping: Discussing your preferred shipping methods and Incoterms.

03 – Sampling: Experiencing La Fresher Quality Firsthand

We understand the importance of verifying product quality before making a commitment. Based on our discussions, we will arrange for samples of your desired products to be shipped directly to your location.

  • Sample Request & Cost: We will inform you about the cost of samples and shipping fees.
  • Expedited Delivery: Samples are typically shipped via express courier to ensure freshness and timely arrival.
  • Feedback & Adjustments: We highly value your feedback on the samples. This allows us to make any necessary adjustments to meet your precise specifications.

04 – Site Visit: Seeing Our Operations

For larger orders and long-term partnerships, we warmly welcome and highly recommend a visit to our farms and processing facilities in Vietnam. This provides an invaluable opportunity to:

  • Witness Our Quality Control: Observe our stringent quality assurance processes firsthand, from cultivation to packaging.
  • Meet Our Team: Connect with our growers, agronomists, and management team.
  • Understand Our Capabilities: Gain a comprehensive understanding of our production capacity, sustainable practices, and technological advancements.
  • Discuss in Person: Engage in detailed discussions regarding your specific requirements, future plans, and potential long-term collaborations.
  • Logistics Support: Our team will assist with arranging your itinerary, accommodation, and transportation during your visit.

05 – Contracting and Partnership

Once all specifications are agreed upon, and you are satisfied with our samples and capabilities, we proceed to the contracting phase. Our legal team will prepare a comprehensive contract outlining:

  • Product Specifications and Quality Standards: Detailed description of the agreed-upon products and their quality parameters.
  • Pricing and Payment Terms: We accept Telegraphic Transfer (TT) and Letter of Credit (LC) as primary payment methods. Specific payment schedules and terms will be clearly defined in your contract.
  • Delivery Schedule and Logistics: We offer flexibility in shipping terms, including FOB (Free On Board), CIF (Cost, Insurance, and Freight), and CNF (Cost and Freight). The agreed-upon Incoterm, delivery dates, and responsibilities will be explicitly stated.
  • Quality Assurance and Inspection Protocols: Procedures for pre-shipment inspections and quality checks.
  • Dispute Resolution: Clear mechanisms for addressing any potential issues.
  • Confidentiality and Intellectual Property: Protecting sensitive information.

We aim for clear, transparent, and mutually beneficial agreements that lay the foundation for a strong and lasting partnership.

06 – Post-Sale Support and Continuous Partnership

Our commitment to you doesn’t end with delivery. La Fresher is dedicated to providing exceptional post-sale support and fostering long-term relationships.

  • Shipment Tracking: We provide regular updates on your shipment status, from departure to arrival.
  • Customer Feedback: We actively solicit your feedback on product quality, delivery, and overall satisfaction.
  • Responsive Communication: Our team remains readily available to address any questions or concerns you may have after receiving your order.
  • Market Insights: We aim to share relevant market insights and trends to help you succeed in your market.
  • Future Orders and Expansion: We are committed to growing with your business and are always ready to discuss your evolving needs and future order requirements.

At La Fresher, we are passionate about delivering the freshest, highest-quality Vietnamese produce to the global market. We look forward to building a successful and enduring partnership with you.